Fees

Patients are required to pay for the fee of their consultation in full at the end of the appointment. Our fees are above the Medicare rebate amount and you will incur an out-of-pocket expense. For your convenience, at the completion of your consultation, we can process your Medicare claim immediately into your savings or cheque account (via EFTPOS) or send it to Medicare to have the refund reimbursed into your nominated bank account.

Our most common fees are:

• Standard Consultation Fee – $90 (Medicare rebate $42.85)
(Discounted Fee – $70)

• Long Consultation Fee – $150 (Medicare rebate $82.90)
(Discounted Fee – $130)

Children with an eligible Medicare card, and are 15 years and under, will be bulk billed.

DVA Gold Card holders with an eligible DVA Gold card, will be bulk billed.

Pension Card holders with an eligible pension card are eligible for a concession to the Discounted fee.

Health Care Card Holders, with a current government issued Health Care Card are eligible for a concession to the Discounted Fee. Please present your valid card to reception.

Full-time students, both domestic and international, are eligible for a concession to the Discounted Fee. Please present your full-time student ID card to reception.

Aboriginal and Torres Strait Islanders, with a current NCACCH Health Access Card, will be Bulk Billed.

We also offer Mental Health Care Plans – $160 (the Medicare rebate is $103.70)
(Discounted Fee – $140)

* Please note additional fees apply to for procedures. Please ask our reception staff for more information if you require a procedure for your next appointment.

*Fees may change at the discretion of the doctor.

First-time Patients

If you are new to the practice you may need a long appointment at your first consultation to enable you to bring the GP up to date with your medical history. If the consultation is for something simple i.e. ear ache, script repeat etc. you will probably only require a standard appointment. Please arrive early to the practice on the day of your first appointment so that you have time to complete a new patient form and a records request form. For your convenience you can now download them by clicking on the links below, print, complete and bring them to your first appointment.

New Patient Registration Form

New Patient Privacy and Consent Form

New Patient General Health Questionnaire

Request For Records Form

Privacy and Management of Patient Health Information

Click on the links below to read more about how we manage your data and health information.

Data Privacy Information

Appointments

We run an appointment system, but keep a few times open to fit in urgent problems.

You can make an appointment with your doctor by booking online here or by telephoning the surgery on (07) 5306 1201. Urgent medical problems will be dealt with promptly.

Appointments are normally made at 15 minute intervals, so you can usually expect to spend 10-15 minutes with your doctor. Longer appointments in excess of 15 minutes are available and are usually arranged for complete physicals or other examinations for specific purposes (eg: Management and Care Plans, Post natal checks for mother and baby, insurance or employment medicals, procedures and some immunisations, Centrelink forms and any other paperwork) Please check your need for a longer consultation with our receptionist prior to making your appointment.

Unless it is urgent, it is advisable to book your appointment well in advance to enable you to book the doctor and time of your choice. Whilst we endeavour to answer all your telephone calls promptly, at certain times our lines may be busy or our receptionist taking another call. When this occurs you will be advised by a recorded message and you will be attended to as soon as possible.

Non Attendance Policy

Policy for non-attendance, late cancellation and late arrival for appointments

As the doctors are regularly fully booked, we have patients who miss out on appointments and are on a waiting list to be seen in the case of a cancellation. We understand that things pop up and you may need to reschedule your appointment. However, we do ask that you provide us with at least 2 hours notice prior to your appointment time so that we can attempt to fit other patients in. Our SMS appointment reminder alerts you to our policy for non-attendance, late cancellation, and late arrival for your scheduled appointment. If you do not provide notice:

• First occurrence – you will receive a text message or email advising that a DNA fee will be charged ($50 for a standard appointment, $75 for a long appointment) and you will be emailed the invoice if we are unable to contact you via phone.
• Subsequent occurrence – you will receive a text message or email advising that a DNA fee will be charged ($50 for a standard appointment, $75 for a long appointment) AND the Practice manager may contact you to discuss your missed appointments.

If there have been extenuating circumstances that have resulted in your non-attendance please call our Practice Manager and your individual situation will be discussed with your regular GP.

As we are conscious of running on time, please be aware that if you arrive late for your appointment your GP may not be able to see you. If they do see you, they will only be able to offer you a consultation up to the time your appointment should have concluded. For example, if you have booked a 15-minute appointment at 10am and you arrive at 10.05am, the doctor will only be able to see you until 10.15am. If you have arrived too late and your GP cannot see you, the above policy and fees will apply.